FAQs

General

There are 4 plans available for you to choose from: monthly, 3-month, 6-month, and yearly.

For all subscribers, boxes will be shipped in the first week of the month after you sign up (example: If you sign up on December 15th, your first box will ship the first week in January). You will be billed again each month on the 11th (or whenever your prepaid subscription expires) unless you cancel before the 11th.

If you have signed up to give the the box as a gift or just want to try us out, you will still be charged on the 11th unless you set your account accordingly not to renew or cancel before the 11th. All Deadbolt Mystery Society accounts are managed through Cratejoy and are self-service.

We will ship out based on whatever choices the customer has made in his/her subscription profile.

Any charges incurred will also be based on whatever preferences the customer has made in his/her profile. You can cancel anytime before your renewal date and not be charged.

For multiple month subscriptions, you can cancel anytime, however you will still receive the remaining boxes from your prepaid multiple month subscription and then your subscription will end. For example, if you choose a 3 month subscription at checkout and want to cancel after the 2nd month- you will still receive your 3rd prepaid box. After your 3rd final box, you will not be re-billed and your subscription will end. By choosing a 3 month, 6 month or yearly plan please note that you are opting in for a subscription just like the monthly plan. With these options you are committing to multiple months and receiving a discount for pre-paying for those months. Your subscription will auto-renew for another 3, 6 or 12 months unless you cancel.

Yes!  We actually have two ways to do this.  Due to popular demand, we offer some of our previously released boxes as one-time purchases that have no subscription component involved.

Purchase a one-time box now >

To purchase a subscription box that does not auto-renew, simply select the “give a gift” option at check-out. Gift subscriptions automatically expire at the end of their subscription period and do not auto renew UNLESS you check the box that states you wish for the gift subscription to auto-renew at checkout.

You can cancel by logging onto your account and clicking “cancel”. If you need any assistance, email us at deadboltmysterysociety@gmail.com and we’re happy to help!

All subscriptions renew on the 11th of each month. If you have purchased a prepaid subscription (3 or 6 month) and have selected it to auto-renew, it will renew on the 11th of the month following the fulfillment of the last box of your prepaid subscription. For example, if you purchase a 3 month subscription that begins in January, we will send out boxes on the 4th of January, February, and March. The renewal for 3 additional months will renew on the 11th of March.

The Deadbolt Mystery Society is not responsible for any overdraft charges from banks or credit cards. If your card is declined for insufficient funds or is expired during your renewal period, the system will automatically keep trying for 10 days to renew your subscription before your account expires. Please ensure your credit card information is up to date to be successfully renewed.

Cancellations & Refunds

You can cancel by logging onto your account and clicking “cancel”. If you need any assistance, email us at deadboltmysterysociety@gmail.com and we’re happy to help!

Once you subscribe your account is immediately charged. If you cancel right away, this will only ensure that your subscription will not renew, but you will still receive a box. If you cancel because you have changed your mind and wish to be refunded and not receive a box, you must email us immediately at deadboltmysterysociety@gmail.com and request a refund via email as refunds must be manually processed. Refunds will be provided if you email us directly requesting a refund for your order or renewal within 24 hours.  Cancelling your subscription will not automatically generate a refund for you.  The system doesn’t work that way.  You MUST notify us in order to get the refund.

We honor refunds within 24 hours of placing your order/renewal. You must email us immediately within 24 hours of your order at deadboltmysterysociety@gmail.com and request a refund via email because we process refunds manually.

Shipping

We ship to Canada for a flat-rate shipping fee of $12.99. Shipping fees to the rest of the world depend on location. Unfortunately, at this moment we do not ship to the UK.

Please ensure your address is correct at check-out. The Deadbolt Mystery Society is not responsible for shipments lost due to incorrect addresses. If a box is returned to us due to invalid address, a fee of $4.99 will be charged to re-ship the box to the correct address.

Damaged or Missing items

We will gladly send you a complimentary replacement if your product arrives damaged or defective. Please email us at deadboltmysterysociety@gmail.com and attach required photo evidence of any damages/defects within 14 days of receipt of the box.

Every box comes with tracking, and is domestically insured. The Deadbolt Mystery Society is not responsible for lost/stolen packages once marked as delivered by USPS or inaccurate addresses entered by the buyer. All claims for lost/stolen items can be made through USPS’s official website using your tracking number. Please ensure there is a secure location for you to receive packages, or request boxes to be held at your local post office for pick up to ensure safe delivery.